We know that booking private transportation can come with a few questions, especially when you’re planning something important. Below are answers to the most common questions we receive. If you don’t see what you’re looking for, our team is here for you 24/7 — just give us a call or send a text.
Service Area: Washington, DC + Worldwide Coverage
Hours of Operation: 24/7, 365 Days a Year
Booking Notice: 2 Hours Minimum (Based on Availability)
Wait Time Grace: 15 Minutes; Billed in 15-Min Increments After Grace
Chauffeur Contact: Automated Text & Email Alerts with Chauffeur Details
Flight Monitoring: Real-Time Flight Tracking by Chauffeur Team
Additional Stops: Charged at ½ Hour of the Vehicle’s Hourly Rate
Billing Timeline: 25% Deposit at Booking; Balance Charged 24 Hours Pre-Service
We recommend booking as early as possible to ensure availability. That said, we can often accommodate last-minute requests with as little as 2 hours’ notice, depending on the vehicle type and schedule.
Plans change — we understand. If you need to update your reservation, just call or text us anytime. Our customer service team is available around the clock to assist you.
Yes. A 25% deposit is required at the time of booking to secure your reservation. The remaining balance is charged 24 hours before your service.
Sometimes additional charges may apply — such as wait time, extra stops, tolls, or time overages — and these will be reflected in the final bill. We’re always transparent and will include a breakdown with your receipt.
Summary: Your final price may be higher than the quote if there are extra charges like wait time or tolls — we’ll always let you know why.
Receipts are sent automatically via email right after your payment is processed.
We offer flexible cancellations based on the type of vehicle you book:
Please note that deposits are non-refundable, regardless of the cancellation timing.
Summary: You can cancel in advance based on the vehicle type, but deposits are always non-refundable.
Yes. Any extra stop is billed as half an hour of the vehicle’s hourly rate.
We also provide a 15-minute grace period for waiting; beyond that, wait time is charged accordingly.
We recommend curbside pickup at all major Washington, DC–area airports (DCA, IAD, BWI) for the quickest and most convenient experience. If you prefer a meet-and-greet inside the terminal, just let us know — we’re happy to accommodate.
Summary: We recommend curbside pickup at DC airports, but we can meet you inside if you prefer.
No need to worry — we track all incoming flights in real time and will adjust your pickup time if your flight is early or delayed.
Before your trip, you’ll receive a text and email notification with your chauffeur’s name and direct contact number so you’re never left wondering.
At Swift Limousine, we take great pride in the professionalism of our chauffeurs. Every driver undergoes thorough training in safe driving practices, customer service, and discretion to ensure your experience is smooth, respectful, and enjoyable. Whether you’re heading to a business meeting or a special event, you can trust that you’re in the hands of a courteous, experienced professional.
Summary: All our chauffeurs are professionally trained in safety, service, and discretion to ensure a smooth and respectful ride.
Absolutely. You can call or text us anytime, 24/7 — we’re here to ensure everything runs smoothly from the moment you book until you reach your destination.
We’re happy to accommodate service animals, as well as small dogs or cats in secure travel crates. Please let us know in advance so we can prepare the vehicle accordingly.
In most vehicles, smoking is not permitted — this is left to the chauffeur’s discretion.
As for alcohol, please note that open containers are strictly prohibited by law in Washington, DC, even in private vehicles for hire. We follow these regulations to keep everyone safe and compliant.
Summary: Smoking is usually not allowed, and DC law doesn’t permit open alcohol containers in any hired vehicle.
Clients are responsible for any damage or cleaning costs incurred during the ride.
Here are a few standard fees:
We ask that all guests treat the vehicle with care so everyone can enjoy a clean, comfortable ride.
Here are a few key points to know:
We’re committed to ensuring your safety and satisfaction throughout your time with us.
For questions or assistance at any time, you can call or text us 24/7 at (888) 390-4945 or res@swiftlimousineinc.com.
